1- Orders 

How do I place an order?

Please visit us atwww.drinkdrystore.comwhere you can create an account by registering with your contact details. Browse our site & select the product(s) you want to buy by clicking “Add to cart. This will take you to the product page, where you can select the required quantity and then “proceed to checkout”.  

Why have I not received confirmation of my order, but my payment has been taken? 

We are sorry for the inconvenience. Please reach out to us through one of our customer support channels, and our team will be happy to support you. Please ensure you have your order number at hand: 

What if my order is missing? 

If you think that we got your order wrong, please reach out to us through one of our customer support channels, and our team will be happy to support you in tracking down your order. Please ensure you have your order number at hand: 

What if my order is incomplete? 

Please note that we only charge you for items that we deliver to you. We are sorry for any inconvenience caused by incomplete orders.  Please reach out to us through one of our customer support channels, and we will look into this matter and resolve it ASAP. Please ensure you have your order number at hand: 

What if my order has damaged items on arrival?

Here at Drink Dry,our team takes special care of each order to ensure your order reaches you in perfect condition. On the odd occasion that you do receive a damaged item, please reach out to us through one of our customer support channels, and our team will be happy to support you. Please ensure you have your order number at hand: 

If I change my mind, how can I change/cancel my order?

We are sorry to hear that you want to cancel your order. The quickest way to do that is to contact our customer support team via one of the below channels: 

If you have made the purchase online with a credit card, payment will be reversed in 3-5 business days.  

When will out of stock products be restocked?

We’re sorry if the item you want is out of stock. There are times when we will continue to show products that are out of stock so that you have access to the product details or to enable you to buy at a later date. We try our best to re-stock the product at our earliest. This might take a few days as most of our products are imported from the UK, Belgium, Spain and other countries. 

 

2- Returns 

How can I request a Return?

We do not accept returns for perishable goods such as drinks. Please get in touch with our Customer Care Team if you have any questions or concerns about a specific item. 

 

3- Delivery 

What is the delivery time for any purchase made online?

We offer next day delivery everywhere in the UAE.

Do you ship internationally?

 No, right now our deliveries are limited within UAE only.

How can I track my shipment?

Currently, we do not have a live order tracking on the website. The status of your order is updated to you via SMS on a regular basis. In case you need any urgent updates on your order status,  please WhatsApp our Customer Care team.

  • Whatsapp: +971 56 415 0041  

Is delivery free? If No, what is the minimum amount of purchase required for free of charge delivery?

We offer free delivery for a minimum purchase of AED330.  Below AED 330, there will be a delivery charge of AED 25.

Is there any limit on the quantity, weight, or dimension of the product that I can purchase online?

There are no such limits. Feel free to order as many of your favorite drinks as you wish.

Can I cancel the order after dispatch but before the scheduled delivery date? If so, then how will the refund be processed?

No. Orders can only be cancelled before dispatch without any charges.

What if I receive an incorrect product? Can the correct product be delivered on priority?

If an incorrect product is delivered due to the mistake of Drink Dry, it will be replaced with the correct product within a targeted time frame of 1-2 working days (subject to availability).

What if I am unavailable at the time of delivery?  Can I reschedule it? Will there be any charges for the same?

Yes, delivery can be rescheduled for the next available date. If you do not accept delivery for over 14 days, we reserve the right to cancel the invoice, and a store credit will be issued.

Can I nominate someone else to receive the delivery on my behalf?

Yes, you can nominate, but we would like to have a copy of his/her ID at the time of delivery. Please contact our customer service in advance to nominate the recipient.

Can I change the delivery address after I have purchased the product online?

Yes, you can change the delivery address before delivery, subject to the new location being in the same city.  However,  you need to call our customer service for that. There might be some locations where we cannot make deliveries.

Can I add more items to the existing order and include them in the same delivery?

Existing orders cannot be amended to add new products. You can raise a new order for additional products. 

 

4-Payment 

How can I pay?

When shopping at drinkdrystore.com, you can be assured of an easy-to-navigate and secure site that provides easy and secure payment solutions to cater for all your needs. Below are two ways in which you can make the payment.

Credit/Debit Cards 

We use the most secure payment gateway to offer you a fast, safe, and secure way of paying using either MasterCard or VISA. 

Cash on Delivery 

We also have an option where you can choose to paycash on delivery'.  Please make sure you select that as an option when placing your order. Our drivers carry change. 

 

5- Account & Subscriptions

How can I create an account?

Getting started with us is easy. Please visit us at www.drinkdrystore.com and click on Sign up. We will need your name, email address, and desired password to become part of our family.  

How do I see my purchase history? 

You can log in at www.drinkdrystore.com and go to My Account, then select My orders. Also, you can reach out to us through our  Contact Us page or via one of the below ways, and we will be more than happy to let you know about your purchase history or track down your order.  

How can I subscribe to all your Newsletter and online publications? 

We are in the process of launching our weekly newsletter. However, you can still subscribe to our mailing list by sending us a message via one of the below channels: 

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